This article gives an example case study, to illustrate so e of the powerful features of the VirtualSME chatbot.

VirtualSME Query

The example question How many Cisco devices do I have in my network?, returns the detailed answer shown above. This information is drawn from within VirtualSME.

External Source Query

A question such as What are the characteristics of the Cisco Catalyst series switches? draws information from outside VirtualSME, in this case Internet sources, as shown below:

Intelligent Context

You could now ask Are any of these switches nearing end of life?, and receive the following answer. Note that even though the question is not in context for the most recently asked question, the Chatbot relates the question back to your first question, specifically about your network:

Remember, you can ask this question alongside asking how many switches you have in your network- the chatbot can manage multiple queries made as part of the same question.

Recommendations

You can also ask for recommendations. For example, in the example of the end of life switches, you could ask My Cisco Catalyst switches are nearing end of life, what switches can I replace them with? The response not only makes recommendations, but advises on what functionality you need, and what network audit to perform.